PRIVACY POLICY
IMPORTANT: BY USING THE KANBANA SERVICE YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY. PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICE. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY DO NOT ACCESS OR USE OUR SERVICE.
1. What is covered in this policy?
Your privacy is important to us, and so is being transparent about how we manage your data. The purpose of the Privacy Policy is to help you understand how we collect, use, and share information about you.
The “Service”, “Kanbana” or “Kanbana Service” is an application designed to help people manage their personal to-do list, or any list of items that needs to be completed. When we refer to “Homestake Digital” "we," or "us", in this Policy we mean Homestake Digital LLC which owns and manages Kanbana and controls the information we collect when you use the Service.
2. What information do we collect about you?
We collect any information you provide directly to us and automatically collect any information you provide when using the Service, as further described below.
2.1. Information you provided directly
Account Information: When you create an Account we may collect your e-mail and password to serve as your credentials to sign-in and use the Service. Alternatively, we may use a third party authentication service where you use your Apple, Facebook or Google other other credentials to access your account. For premium subscribers, we may use a third party service such as the Apple App Store, Google PlayStore, Fastspring, or Stripe for payment services.
User Content: For Account holders that use our Service we collect and store the content that you provide including board, list and task card data.
Customer Support Data: Our Service includes chat and e-mail customer support. We collect and store any information that you voluntarily provide to a customer support representative including text, screenshots, screen recordings or video recordings.
2.2. Information collected automatically
When you use the Service the following information is collected automatically:
Timestamps: When you create, update or delete a board, list, task card or any other item we collect the date and time.
Usage tracking: collect information about your navigation and actions you take when using the Service. For example, selecting the purchase button is tracked irrespective of whether the purchase is completed.
Device and Connection Information: We collect information about your device model, operating system, browser type, IP address, URLs of referring/exit pages and device identifiers. If you are using the mobile app and the app crashes we collect crash data as well.
Cookies: Both Kanbana and our third-party partners, such as our support and analytics partners, use cookies and other tracking technologies.
3. How do we use information we collect?
Account information: For account holders your email or third party authentication credentials acts as your primary identifier that is used when signing in to the Service on a new device. Your email may also be used to communicate in cases where you initiate the conversation with us.
User Content: Board, list and task card content is your own private content and is never analyzed or mined in any way. User content is stored so that it is available for the user to access while using the Service and to synchronize data across devices. The number of accounts, boards, lists and task cards and when they are created acts as data for aggregated KPI’s.
Customer Support Data: support data is primarily used for solving problems but as this also acts as a channel for customer feedback the data collected may be used to better understand users needs.
Timestamps: Timestamps are collected in order to make the data synchronization mechanism work.
Usage Tracking: We track how the Service is used to identify user behavior trends to help us optimize the Service going forward.
Device and Connection Information: We collect device and connection information for several purposes. Device information helps us provide effective customer support since technical issues can be device dependent. Device information is also collected any time the Service crashes for the purpose of finding the root cause and fixing the underlying problem.
Cookies: Cookies are used to provide tracking, support functionality and to act as an identifier across different devices.
We use information about your use of Kanbana, account information (which may include your email address and name), and information related to third-party integrations to communicate with you: (a) about Kanbana by phone, text, email, or chat; (b) to provide important notices and updates, product changes, and other necessary notices such as security and fraud alerts; and (c) to market Kanbana services to you via email, phone, push-notifications and mail. You have the ability to unsubscribe from promotional marketing communications at any time. You can unsubscribe from our emails by clicking the unsubscribe button. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
4. Do we share information we collect?
Yes, we use certain third party services for tracking subscription and storing user data, error monitoring and customer support. The sharing of information will be limited to these third party service providers and we will not provide information about you to advertisers or other third parties.
5. How do we store and secure information we collect?
5.1. How we store and secure data
We use a third party hosting service to store the information we collect and secure your data. We use SSL when communicating between systems in order to increase communication security and hash passwords before they are persisted to minimize the risk of revealing a password to anyone but the user.
5.2. How we restrict access to data
Only a few designated people at Homestake Digital have access to the databases and would only access User Content after first obtaining the users explicit consent. This can be relevant in special support cases where the User Content is part of problem solving.
5.3. How long we keep data
We will store your data until you explicitly request that it be deleted or pursuant to our data retention policy. When you delete boards, lists or task cards we soft delete these items so that they are out of sight but in order to provide the ability to restore deleted or show completed items we still keep a record of deleted and completed items. We may delete User Content data according to a data retention policy, which may be updated from time to time. User Content may be deleted by Homestake after a period of 1 year for Basic Users or 3 years for Premium subscribers.
6. How to access your information?
You have the right to request a copy of your information or have it deleted. To do so please contact us through the normal support channels or write an e-mail to support@kanbana.com and we will fulfill the request within a reasonable timeframe.
7. Other relevant information
7.1. Changes to our Privacy Policy
We will post any privacy policy changes on this page and, if the changes are significant, we will give you a notice within the application or by sending you an e-mail notification. If you disagree with any changes to this privacy policy, you will need to stop using the Service and close your accounts.
7.2. Contact Us
Your information is controlled by Homestake Digital LLC. If you have questions or concerns about how your information is handled, please direct your inquiry to Homestake Digital LLC at support@kanbana.com
